Node is web-based, customisable software primarily for use in the direct marketing industry, and in particular, the call center environment. It has API links for simple integration with other software.

Read more contact us

Features

  • A suite of automated call center reports.
  • Call assessment and scoring capability.
  • Agents' calls are recorded, saved and referenced, and can be tracked along with associated data.

Benefits

  • The extensive reporting capability provides call center managers with the real time data and information to:
    • Improve efficiencies and productivity.
    • Improve service delivery.
    • Maximise the profitability of campaigns.
  • Mitigates risk as Node drives compliance within call centers through its call assessment and scoring capability.
  • Data and calls are immediately accessible to authorised parties, and regulatory compliance is assured.
  • Saved calls can be used for training purposes.
  • Reviewing calls can be used to compare quality across call center agents and teams, and ultimately drive improved quality throughout a call center.
Got a Question?

Contact Us

We’re here to help and answer any question you might have. We look forward to hearing from you 🙂

Address

3rd Floor, 288 Kent Avenue, Ferndale, Randburg

Phone number

010 005 3333

E-mail

info@cdasolutions.co.za

Message Us
Please provide a name.
Please provide a last name.
Please provide a valid email address.
Looks good!
Please provide a valid telephone number.
Please enter a message.
Find Us
LinkedIn
Facebook
Twitter
Instagram